MemorialCare and Aetna.

Women’s unique health needs require special attention.

MemorialCare offers ‘head to toe’ specialized care for women through all stages of life. Our wide range of services include well-woman care, reproductive, maternity, minimally-invasive surgery, menopause, and other age-related issues. Our team of leading providers, from primary care physicians to specialists, OB/GYN doctors, and certified nurse midwives, are here to inform and empower you to take charge of your own body, helping you make healthcare decisions that are personalized and best for you.

Our Pediatricians are deeply dedicated to the care and treatment of children. 

As a parent, you want to make sure your child grows up healthy. That’s why our pediatricians focus on the full physical, emotional, and social health of infants, children, and adolescents up to 18 years old. They concentrate on prevention, detection, and management of physical, behavioral, developmental, and social problems that affect children. Besides providing care during routine childhood illnesses, bumps and bruises, pediatricians perform routine wellness checks and perhaps most importantly, act as a guide and support for parents­–helping you to learn and provide the best of nutrition, care, and support to assist your child into a healthy adulthood.

Our Nurse Care Managers and Coordinators can provide extra care when needed.

Because your doctor participates in the network, you have access to our team of coordinators and nurses that work directly with your primary doctor to help you stay healthy. Our Care Management team is committed to providing 
you with exceptional care and an outstanding experience at no additional cost to you.

Call the MemorialCare Care Management Team at (833) 598-2273 when you need assistance:

• Navigating the healthcare system
• Selecting a primary care provider or specialist
• Understanding or managing your medications 
• Scheduling appointments or follow-up care after leaving the hospital
• Professional coaching to help you understand symptoms and manage chronic conditions

Feeling Anxious, Depressed or Stressed? MemorialCare offers you access to SilverCloud, a digital training program that helps you reduce symptoms of low mood or depression.

SilverCloud is an online therapeutic solution that supports and promotes positive behavior change and mental wellness. Using a blend of online programs—complete with interactive tools and tactics—alongside the help of a human coach, this digital platform can be personalized to your needs. 

SilverCloud has been recognized as an innovator in the healthcare space and its 15-plus years of academic and clinical research have demonstrated that its programs are effective and offer high improvement rates for stress, anxiety and depression. The platform was developed to be completely secure to ensure your privacy. 

Who should use it?

• The SilverCloud program is most effective for people with mild to moderate issues
• For those with a more serious mental issue, this program can work as an adjunct to traditional therapy
• The program was developed for individuals 18 and above

When should I use it?

• Whenever you need it. SilverCloud's personalized digital tools are available anytime on your computer, tablet or cell phone.
• Recommended use is 40 minutes per week, over 6-8 weeks
• Set a regular time to use it, 3-4 times per week

The SilverCloud platform blends programs that consist of six to nine engaging and motivational modules that you can complete at your own pace with the support of a human coach. Interacting with patients digitally, your coach provides important support, guidance and feedback.

What is the role of the coach?

• Help you to set goals for using your program
• Help you to apply your learnings from SilverCloud to your daily life
• Deepen your understanding of the program’s content
• Identify progress and celebrate your success

What should I expect from my coach?

• To review your program usage weekly (unless you choose to keep your usage private)
• Send you weekly messages in the SilverCloud platform on a scheduled day
• Add personalized and interactive elements to your SilverCloud experience

Do all programs offer coaching?

• No, the Insomnia & Sleep Issues program is uncoached

SilverCloud offers the following six programs. Each program offers a set of interactive tools that are available 24/7 via the app or website. Weekly modules provide assessments, exercises and strategies that you can work through at your own pace.  

1. Space from Anxiety
   This program can help you to manage anxiety, challenge anxious thoughts and feel better.
2. Space from Depression
   This program is an effective treatment for people experiencing low mood and depression.
3. Space from Anxiety & Depression
   This program will help you to understand the basics of cognitive behavioral therapy (CBT) and depression/anxiety. 
4. Space from Stress
   This program will help enhance existing stress-busting strengths and skills and build new ones.
5. Space for Resilience
   This program helps you achieve a sense of well-being and satisfaction, in all areas of your life.
6. Space from Insomnia & Sleep Issues (please note, this program is uncoached) 
   This program will help you understand the causes of sleep difficulties and how to overcome them.

Registration is easy. Follow these four simple steps to get started.

1. For self-signup, visit memorialcare.silvercloudhealth.com/SignUp.
   - Select "Other" as your medical group provider
2. Setting up your account:
   - Create a secure username and password
   - Read our support agreement
   - Complete the questionnaires
3. Getting started:
    - In the app or in the browser, watch the "Introduction to SilverCloud" video and get started with your program.
4. Download the app:
   - Download the app in your mobile app store. Search "SilverCloud toolkit" in the App Store and "SilverCloud" in Google Play.
   - If you have any questions or issues while registering, please call the MemorialCare Navigation Center’s Aetna line at (833) 381-5514 for help.